Privacy Policy

 

Welcome to Eco Pest (“we,” “us,” “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website [https://Eco Pest.hostrsf.com/] (“Site”) and when you use our services.

If you have any questions or concerns about our policy or practices with respect to your personal information, please contact us at contact@theechopest.ca.

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1. What Information We Collect

We collect information you provide directly to us and information we collect automatically when you use the Site.

a. Information You Provide

When you interact with our Site, you might provide us with:

• Contact details: name, email address, phone number
• Location/address details: postal code, service address
• Service preferences: type of service requested, message details
• Other information you choose to send us (e.g. questions, feedback)

b. Information We Collect Automatically

When you visit our Site, we may automatically collect:

• Usage data: IP address, browser type, pages visited, time spent, referring page/links, and other browsing activity
• Device and log information: device type, operating system, unique device identifiers
• Cookies and similar technologies: see section 4 for more detail

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2. How We Use Your Information

We use the information collected for:

• Providing, operating, and maintaining our services
• Responding to inquiries, providing quotes, scheduling services
• Improving and personalizing your experience on the Site
• Communicating with you (email, phone, text) about updates, offers, service reminders
• Monitoring and analyzing usage and trends to improve the Site
• Ensuring security, detecting fraud, and protecting our rights and those of others
• Complying with legal obligations

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3. Legal Bases for Processing (where applicable)

If your region has laws (such as GDPR, CCPA, etc.) that require us to specify legal bases, they may include:

• Contract: to fulfill service requests you make
• Legitimate interests: to improve services, security, business operations
• Consent: for marketing, cookies (where required by law)
• Legal obligation: to comply with applicable laws or respond to legal requests

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4. Cookies & Tracking Technologies

We use cookies and similar technologies to collect and store information. Some cookies are strictly necessary, others are optional but help us improve your experience.

• Strictly necessary cookies: needed for core functions (e.g. to remember cookie preferences)
• Functional/performance cookies: help understand usage, improve performance
• Analytics cookies: track usage patterns to improve the Site
• Advertising/Marketing cookies: if applicable, for delivering relevant promotions or ads

You have the right to accept or reject cookies (except strictly necessary ones). Changing settings does not affect your use of the Site though some features may be limited.

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5. Sharing & Disclosure of Your Information

We may share your information in these circumstances:

• With service providers who assist us in operating our business (e.g. hosting, email, analytics, customer support)
• With third parties if required by law (legal processes, regulatory bodies)
• If we believe disclosure is necessary to protect our rights, safety, or property, or those of others
• In the event of a business transfer, such as sale, merger, or reorganization, where customer information may be one of the transferred assets

We do not sell your personal information.

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6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes set out in this Policy, or as long as required by law. When no longer needed, we will securely delete or anonymize it.

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7. Security

We take reasonable steps to protect your information from misuse, unauthorized access, alteration, or destruction. We use appropriate technical, organizational, and administrative measures to secure data. However, no method is 100% secure, so we cannot guarantee absolute security.

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8. Your Rights

Depending on your location and applicable laws, you may have rights such as:

• Access: the right to request access to your personal data
• Correction: the right to correct inaccurate or incomplete data
• Deletion: the right to request deletion of your data
• Restriction: the right to restrict processing in certain circumstances
• Objection: the right to object to processing (e.g. for marketing)
• Data Portability: right to receive your data in a format to transfer to another service
• Withdraw Consent: where processing is based on consent

To exercise any of these rights, contact us at contact@theechopest.ca. We will respond in accordance with applicable law.

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9. Children’s Privacy

Our Site is not intended for children under the age of 13 (or higher if required by local law). We do not knowingly collect personal information from children under that age. If we become aware that we have collected such data, we will promptly delete it.

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10. International Transfers

If your data is transferred outside your country (e.g., to our hosting providers, service providers), we will ensure appropriate safeguards are in place to protect your personal data, as required by applicable law.

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11. Changes to This Privacy Policy

We may update this Policy from time to time. When we do, we will revise the “Effective Date” at the top. We may also provide notice of major changes by posting it on the Site or contacting you when required by law.

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12. Contact Us

If you have any questions, concerns, or want to exercise your rights under this Privacy Policy, you can reach us:

Email: contact@theecopest.ca
Phone: +1647-562-3242
Address: 1511 Way, Suite #8026, Ottawa, ON K4A 5B6